Evolution of Customer Relationship Management (CRM) Evolution of Customer Relationship Management (CRM) Please Login to view this lesson. Login Page Back to the course MKT206:Relationship Marketing Lessons Customers Service and Customer Loyalty 07:32 Reasons for Seeking Customer Satisfaction 07:04 Models of customer behaviour 06:58 Product decisions, planning and development 08:40 Product life cycle and new product development 07:59
