Instructional Videos Library

CRM Strategies Tools/ Major areas of customer relationship management 07:26

CRM Process and Customer Retention 06:15

CRM Technology Components/Customer Lifecycle/Loyalty 07:22

Elements of CRM 08:39

Evolution of Customer Relationship Management (CRM) 07:16

Introduction, Meaning and Definition of Customer Relationship Management (CRM) 09:39

Co-ordinating and Controlling 07:35

Organizing 10:32

Forecasting and Planning 07:35

Communication 08:25

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